FAQ
How to get support for urgent matters?
- Each member is assigned a dedicated agent (Fast Corp members) or a secretarial assistant (Fast Office and Fast Tax members) when you first subscribe. You will be given their direct number for emergency matters. You may call them anytime 24/7. Leave a message if the agent is not immediately available.
- For less urgent matters, you are advised to check out our support system, FAQs, or go to your membership dashboard to check out any update.
What are the hours for support?
- Our normal business hour is Monday to Friday, 8am to 5pm Eastern Standard Time (New York Time.) This time zone corresponds to GMT/London Time 1pm to 9pm; or 8pm to 5am Singapore Time.
- Our online supports (email, support ticket, inquiry form) is 24/7. We process your inquiry within 24 hours from the time you submit the inquiry.
How can I get supports?
Unlimited supports are available through our communication channels:
- Send Us an Emails:
- All inquiries from members of all levels: [email protected]
- General Inquiries from non-members: [email protected]
- Submit a Support Ticket
- Support Inquiry Form
- Call Us
- Toll Free: 1833 6668883
- Request a call back by email